Privacy Policy

The Concierge House respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and manage personal information when you contact us, use our website or engage our services.

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1. Information We May Collect

We may collect personal information such as:

- Name

- Phone number

- Email address

- Residential or service address

- Business or company name

- Information provided through enquiry forms

- Service preferences and requirements

- Appointment and scheduling information

- Billing and payment-related information

- Any other information you choose to provide when communicating with us

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2. How We Collect Information

Personal information may be collected when you:

- Submit an enquiry through our website

- Contact us by phone, email or message

- Complete onboarding documentation

- Engage The Concierge House to provide services

- Provide information during consultations or ongoing service delivery

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3. Why We Collect Information

We may use personal information to:

- Respond to enquiries 

- Assess your service requirements

- Provide and coordinate services

- Communicate with you

- Arrange appointments and bookings

- Prepare quotes, invoices and service documentation

- Maintain business and client records

- Meet legal, accounting or regulatory obligations

- Improve our services and client experience

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4. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

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Information may be stored electronically using reputable business and cloud-based service providers and, where appropriate, in secure physical records.

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5. Sharing Personal Information

We do not sell personal information.

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Information may be shared where reasonably necessary to provide a requested service, such as with tradespeople, booking providers, accommodation providers, professional service providers or other third parties involved in completing a client request.

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Where possible, only information reasonably necessary for that purpose will be shared.

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Information may also be disclosed where required or authorised by law.

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6. Third-Party Services

Our website and business operations may use third-party providers such as website hosting, email, invoicing, payment processing, scheduling or other business software.

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These providers may process or store information in accordance with their own privacy practices.

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7. Website Data and Cookies

Our website may use cookies or similar technologies to support website functionality, understand how visitors use the site and improve the website experience.

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You can usually control cookies through your browser settings.

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8. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask for information to be corrected.

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9. Privacy Enquiries or Complaints

If you have a question or concern about how your personal information has been handled, please contact us using the details below.

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We will review privacy enquiries or complaints and respond within a reasonable timeframe.

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10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, business practices or legal obligations.

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The most recent version will be available on our website.

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Privacy Enquiries and Complaints

If you have a question, request or complaint about how your personal information has been handled, please contact:

Email: taylor@theconciergehouse.com.au

Phone: 0400 167 972

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